Shipping, Returns & Payment Method

Shipping Rates

***Please note that I am offering free P&P in the Republic of Ireland at the moment***

You can now also select a Registered Post option at the checkout- this will ensure a registered next day delivery service for a cost of €9

Standard Shipping– Free in Rep of Ireland

Registered Shipping- €9 for tracked delivery with An Post

International delivery is available to any countries that are shipping as normal during the Covid- 19 pandemic.

International Delivery – P&P €5 for the first item and €1.50 for any incremental items

Packaging

All items are wrapped securely and sent in an unmarked mailer (for security) that will fit in a standard post box.

The items are placed in a signature K Kajoux luxury box.  The luxury box is perfect for storage of your new K Kajoux piece when you are not wearing it. 

You can select either Eco Wrap or Gift Wrap at the checkout for your piece: 

Eco Wrap: Jewellery is delivered in a signature K Kajoux luxury box with minimal packaging. 

Gift Wrap: Jewellery is delivered in a signature K Kajoux luxury box, beautifully wrapped, and accompanied by an elegant gift bag

Gorgeous gift packaging that will delight…

Typically all orders are posted within 24 hours of ordering and shipping within Ireland typically takes 2 days.

Unfortunately I cannot take responsibility for any shipping delays, inclement weather, Public Holidays etc.

Although we love to embellish gifts with beautiful wrapping to mark an occasion, we have a responsibility to do so in a sustainable way. All K Kajoux boxes, wrapping, gift bags and mailing boxes are produced from FSC^® forest, where no more wood is cut down than the forest can reproduce. This means better protection of the animal- and plant life, and all foresters have proper training, safety equipment and a decent wage.

Returns Policy

I want everyone to love their K Kajoux pieces and wear them all the time so if you get a piece that doesn’t work for whatever reason, I will refund within 14 days of the product being dispatched.

You must provide proof of purchase for the piece to be returned. Pieces that are purchased at K Kajoux stockists must to returned to the stockists directly. 

Please note that returns can take up to 5 days to be processed. Refund payment timelines will depend on the original payment method. 

Please note that natural stones will vary in texture and colour due to the organic nature of the material. I always endeavor to match them up as closely as possible but some variances can be expected.

Exchange Policy

If you would like to exchange a piece you purchased directly from K Kajoux Jewels for whatever reason, then please just email me with the details on info@kkajoux.com. All pieces must be returned in perfect condition with original packaging.

Proof of purchase must be provided. 

There is a €5 charge to exchange earrings- this cost is to cover replacement earring hooks. All hooks will be changed and disposed of from returned items. 

P&P will be paid by the customer, a fee of €2.50 will apply. 

Payment Methods

You can process payments securely on the website using the following options:

Paypal

Mastercard

Visa

American Express

Discover

All payments are Secure and SSL Encrypted. Card payments are processed with Stripe at no additional cost to the customer.

All prices are as shown, there are no additional taxes or costs to the customer.