I want everyone to love their K Kajoux pieces and wear them all the time so if you get a piece that doesn’t work for whatever reason, I will refund within 14 days of the product being dispatched.
You must provide proof of purchase for the piece to be returned. Pieces that are purchased at K Kajoux stockists must to returned to the stockists directly.
Please note that returns can take up to 5 days to be processed. Refund payment timelines will depend on the original payment method.
Please note that natural stones will vary in texture and colour due to the organic nature of the material. I always endeavor to match them up as closely as possible but some variances can be expected.
Please note that Returns, Exchanges & Adjustments can take up to 2 weeks to process.
If you would like to exchange a piece you purchased directly from K Kajoux Jewels for whatever reason, then please just email me with the details on firstname.lastname@example.org. All pieces must be returned in perfect condition with original packaging.
Proof of purchase must be provided.
There is a €5 charge to exchange earrings- this cost is to cover replacement earring hooks. All hooks will be changed and disposed of from returned items.
P&P will be paid by the customer, a fee of €2.50 will apply.